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automation  | Mar 08, 2024
TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices...
TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices...

London transport organisation also "interested in any capabilities related to technology in contact centres that go beyond these five capabilities"

Enterprise IT  | Nov 15, 2022
TfL to scrap Oyster system under £1.5B new contract, looks to monetise payments data
TfL to scrap Oyster system under £1.5B new contract, looks to monetise payments data

"Project Proteus" details emerge...

Enterprise IT  | Jun 23, 2021
From Palmerstone, to Podcasts: Internet's coming to the Tube
From Palmerstone, to Podcasts: Internet's coming to the Tube

Some 2,000 kilometres of cable descends into depths of London...

Interviews, Insight, Intelligence for Hungry Folks

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©  2025 The Snack

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