automation chatbots News TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices... London transport organisation also "interested in any capabilities related to technology in contact centres that go beyond these five capabilities" Edward Targett March 08, 2024
Enterprise IT Big Data contracts payments tenders TfL to scrap Oyster system under £1.5B new contract, looks to monetise payments data "Project Proteus" details emerge... Edward Targett November 15, 2022
Enterprise IT Featured Read This London Underground From Palmerstone, to Podcasts: Internet's coming to the Tube Some 2,000 kilometres of cable descends into depths of London... Edward Targett June 23, 2021
