google cloud
AI
LLMs
RAG
News
Synthetic focus groups and RAG in the contact centre: Bayer, Verizon, WPP on their AI deployments
"You can create a consumer, a brand strategist, a brand marketer, client, encoded with actual ground truth data, then critique the content that's been generated by the system with agents playing off against each other."
SAP
Cloud
News
Deutsche Börse Group overcomes “hesitant stakeholders, cautious regulators” moves ERP to GCP
"From adding new legal entities following M&A, through launching products such as swap types, to simple requests to improve our workflows, the system couldn’t keep up. Just a simple launch request would take as much as nine months"
News
Outages
Cloud
Revisiting *that* Google outage: Fire, flooding, (then running out of water) and a “regional Spanner” failure
Fire-fighting was not helped by Global Switch’s fire suppression system “running out of water”. The incident also introduced water and soot contamination. Google Cloud’s affected racks had to be taken apart, thoroughly cleaned and reassembled before they could be restarted.