central government DWP public sector News Can £160 million and the cloud fix the DWP’s dismal contact centres? One DWP contact centre services provider reported a shocking 173 SLA breaches in a single year.... Edward Targett August 15, 2023
Enterprise IT Featured UCaaS Zoom Zoom's $14.7 billion Five9 buyout turbocharges its contact centre ambitions Deal puts Zoom Phone on steroids, follows Five9's Mitel agreement. The Stack July 19, 2021
