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automation

TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices...

London transport organisation also "interested in any capabilities related to technology in contact centres that go beyond these five capabilities"

Unleashing automation platforms to transform IT infrastructure management

With event-driven automation companies can move significantly closer to achieving fully automated IT infrastructure management.

SAP touts imminent arrival of new "out of the box" automation tools

SAP is gearing up to launch a new business process automation (BPA) layer “delivered by SAP out-of-the-box” in the wake of its 2021 acquisition of process mining company Signavio, CEO Christian Klein says. Speaking on an earnings call as the German ERP heavyweight reported cloud revenue growth of 25% and

McDonalds CEO: Robots won't take over our kitchens

McDonalds spends $1 billion on technology annually, but...

Automated patching, risk-based approach critical to resilience: First, face the "Bleedin' obvious"

Former NCSC Director of Incident Management John Noble, opening the Qualys Security Conference (QSC) in London, warned that much of what he would say would be “to use a British expression, bleedin’ obvious”. He was right. And that's a problem. “My colleagues in the NCSC [say] patching remains

12 million jobs will be lost to automation by 2040

The number of jobs lost to automation will reach 12 million across Europe alone by 2040, according to Forrester. The research house said workers in the accommodation, food services, leisure and hospitality, retail, transport and wholesale sectors would be most affected across France, Germany, Italy, Spain, and the UK. The

HSBC standardises CI/CD platform for 23,000 developers

Deal follows CloudBees' poaching of HSBC's global CTO...

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