automation
London transport organisation also "interested in any capabilities related to technology in contact centres that go beyond these five capabilities"
Opinion
With event-driven automation companies can move significantly closer to achieving fully automated IT infrastructure management.
Enterprise IT
SAP is gearing up to launch a new business process automation (BPA) layer “delivered by SAP out-of-the-box” in the wake of its 2021 acquisition of process mining company Signavio, CEO Christian Klein says. Speaking on an earnings call as the German ERP heavyweight reported cloud revenue growth of 25% and
Featured
McDonalds spends $1 billion on technology annually, but...
Cybersecurity
Former NCSC Director of Incident Management John Noble, opening the Qualys Security Conference (QSC) in London, warned that much of what he would say would be “to use a British expression, bleedin’ obvious”. He was right. And that's a problem. “My colleagues in the NCSC [say] patching remains
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Smaller, smarter bots help streamline operations
Enterprise IT
The number of jobs lost to automation will reach 12 million across Europe alone by 2040, according to Forrester. The research house said workers in the accommodation, food services, leisure and hospitality, retail, transport and wholesale sectors would be most affected across France, Germany, Italy, Spain, and the UK. The
Enterprise IT
Deal follows CloudBees' poaching of HSBC's global CTO...