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Martin Veitch

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21 Posts
Nuance is taking ChatGPT to the contact centre: Redmond's buyout looks canny

Voice Assistant, can you say ‘Kismet’? Turns out that when Microsoft completed its deal to buy Nuance Communications a little over a year ago for about $19.7 billion, the purchase may have been better than it anticipated at the time. Either that or part of a grand plan, because

Lenovo's Global CIO Arthur Hu on working two jobs and coming up via the helpdesk

“You’re right, I need a new agent!” quips Arthur Hu, a man who since April 2022 combines the role of global CIO at Lenovo with that of CTO of the giant’s Solutions & Services Group (SSG). A Lenovo veteran of 13 years and CIO for over six of

Summer School offers a glimpse of Narnia as CDO role evolves

At the end of June, over 400 prospective heads of data will gather, virtually, for the sixth annual online Carruthers and Jackson Summer School for Data Leaders. The success of the 10-week digital course is proof, as if it were needed, that the Chief Data Officer (CDO) role and the

Finastra's Chief Innovation Officer: "The AI revolution is here and I'm super optimistic"

Shuki Licht is impressed with the pace of innovation in LLMs

Fracture: A taster of IT guru Jerry Fishenden's plan to fix state IT

Jerry Fishenden lays out his vision of how to fix digital government in his new book, Fracture...

Blair: Digital ID could help UK move to "proactive" service delivery

A powerful, cross-party axis between Labour and Conservative former leaders could put digital identity cards back on the table. The seemingly unlikely pairing of Tony Blair and William Hague back a new report that calls for the introduction of digital ID cards as well as broad technology-enabled changes to education,

Everything you read about Dell and the death of the PC is wrong

The recent news that Dell is to make 6,650 staff redundant (about 5% of its workforce) led to predictable blame being heaped on that old political football, the IBM-compatible Personal Computer. The notion perpetuated implicitly in media coverage was that PC sales are falling ergo Dell is falling: a

ODI mines open data in a bid to improve fitness, "social prescribing"

The Open Data Institute is combining with UK sporting and health bodies to do for fitness what has already happened in fields from banking to travel. That is, using open data for greater accessibility, more opportunities for customers… and in this case taking some weight off increasingly pressured health services.

Much-travelled CIO David Ivell is on a mission to help teachers support children with behaviour challenges

"There’s work to keep the IT wheels on but it’s a small part of the role..."

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